If you have any questions, you can always reach us via our Contact page.
Payments & Security
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here .
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We accept payments from major credit card companies such as Visa, Mastercard, and American Express.
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We have products specifically developed for dry, oily, combination, sensitive, acne-prone and treated or ongoing skin.
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The frequency of use for each product is indicated on the packaging and product page. Generally, morning and evening use is recommended.
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Yes, but you need to make sure the ingredients complement each other. You can follow our posts on our website and Instagram account to learn more about your skin routine, and if you need support, you can contact us.
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Yes. The skin around the eyes is thinner and more sensitive. We recommend using products suitable for this area.
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Yes. Most of our products have a lightweight formula and are suitable for your pre-makeup skincare routine.
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All of our product formulations are designed to minimize allergies and sensitivities. However, if you experience any such reactions due to your specific skin conditions or incorrect product selection, application, or storage, discontinue use immediately and consult a dermatologist. We also encourage you to contact us with your feedback.
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Your orders are usually shipped within 1-3 business days. Delivery times may vary depending on location and the courier's working days.
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Shipping is free for orders over a certain amount. For more information, please see our "Shipping and Shipping" page.
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Once your shipment is shipped, you'll receive a tracking number. This number will allow you to track its location.
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You can reach us via our contact form or support email. We will find a solution as soon as possible.
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You can return unused products with their original packaging intact within a specific period. Details can be found on the Exchange, Returns, and Shipping page.
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You can use the filters on the product pages and learn about the options suitable for your skin type by consulting our authorized pharmacies or us.
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Detailed content information is available on each product page.
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Yes. You can consult our expert team or authorized pharmacies and get product recommendations.
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For some skin problems, a specialist's opinion is important. For serious issues, we recommend consulting your dermatologist first.
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Our skin analysis service is offered during some campaigns and events. We recommend you stay tuned.
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Yes, you can shop as a guest. However, we recommend creating an account to take advantage of membership benefits.
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You won't miss our campaigns by following our website and social media accounts.
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We do not have a points system, but we do have special offers for members.
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Yes. UV rays can damage skin year-round, not just during the summer months. Therefore, regular use is recommended.
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SPF 50 protects the skin longer and more intensely than SPF 30. For sensitive or blemish-prone skin, SPF 50 and above should be preferred.
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Yes. Our lightweight sunscreens can be used easily under makeup.
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Yes. We are a 100% Turkish-owned, leading brand in the industry, growing in the dermatological cosmetics field for over twenty years, developing pharmacist formulations that prioritize skin health based on scientific foundations, new discoveries, practices, and technologies in dermatology.
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Our pharmaceutical formulations, developed in our two R&D centers, the first in Istanbul and the second in Eskişehir, are produced in accordance with high quality and pharmaceutical hygiene standards in our production facility established on an area of 15,000 square meters in Eskişehir.
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As Dermoskin, we develop dermatological solutions tailored to the needs of every skin type, while supporting medical treatments aimed at resolving skin problems; shortening the duration of treatment by increasing its effectiveness; and providing the best care and protection to the skin, thus restoring its best appearance.
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Our facility recently demonstrated its international credibility by receiving GMP (Good Manufacturing Practices) and FDA (Food and Drug Administration) approvals. Our brand is also registered in the United States and continues its commercial activities there.
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You can order from our website or from Dermoskin stores on marketplaces such as Trendyol and Amazon, and you can also get it from our authorized pharmacies.
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We recently switched to new design boxes; the previous design box may have been sent out of stock. As long as the box remains unopened, it will retain its freshness and effectiveness, and you can use it safely.
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Packaging and labeling of cosmetic products in Türkiye are regulated by the Turkish Medicines and Medical Devices Agency (TİTCK) of the Ministry of Health of the Republic of Turkey, within the scope of the Cosmetics Regulation (Official Gazette: 23.05.2005/25823 and subsequent updates).
For products with a shelf life longer than 30 months, there is no requirement to declare an expiration date. However, in this case, the product is accompanied by a "Period After Opening" (PAO) symbol (such as 12M or 6M within an open jar). This symbol indicates the number of months after opening that the product can be safely used.
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The originality of the products can be queried through the Ministry of Health's 'Product Tracking System' via the barcode number.